If you are going to sell on eBay, that means you
are going to be dealing with customers all over the world. Just like a
regular business, you will occasionally run across a customer that is
very hard to deal with. 90% of all the customers you will have on eBay
are an absolute pleasure to deal with. Its that 10% that can drive you
completely crazy, if you let them. It is how you deal with that 10% of
troublesome customers that really shows what kind of business person
you are. Sometimes these difficult customers can turn into your best
customers.
Probably the most common problem with buyers on eBay is failure to pay
for an item. On eBay, when you bid on an item or "Buy It Now" you are
responsible to pay for that item. That isn't always the case. When you
do try and get payments from a slow-paying member, remember to remain
professional at all times. eBay products like Selling Manager Pro send
automated payment reminders and usually get the job done. After a
certain amount of time, if payment isn't sent by the buyer you can
follow eBay's procedure to get a credit on your lost fees and will put
an unpaid item strike against the non paying member's account.
There will always be a number of your customers that won't be happy
with the actual item they bought from you. Just as in life, you can't
make everyone happy. Make your refund policy perfectly clear in your
auction descriptions and stick to it. It is much easier to click 3
buttons in PayPal to issue a refund than fight to remove a negative
feedback from your account. The first thing to do is say you are sorry
when a customer isn't happy with their item from you. Then offer to do
whatever it takes to make it right, including an alternate item or free
gift. At that time, offer a refund and issue it if requested.
The speed that an eBay buyer gets the item remains a concern, as well.
Do the absolute most you can to get an item out fast. If you are
sending items from your home or business, don't wait to send them once
a week. Make a trip to the post office every day you have a sale. If
you sell through a dropshipping company with your eBay listings, do
whatever you can to ensure speedy delivery. Some dropshipping
facilities are located in foriegn countries, meaning it will take quite
a while for shipment. If you do have lengthy shipment times because of
your dropshipping supplier, explain that fully inside your auction
description. Sometimes there is just nothing you can do about shipping
complaints. I sell eBooks on eBay. eBooks are delivered instantly
through a download link in eBay. It is not uncommon for me to get
complaints by customers of not getting their item, when the download is
sitting in their eBay account. I am sure that sellers with other types
of goods have other problems related to their specific products.
Remember to always guard your feedback rating on eBay. It is the way
that customers see you and decide to buy from you or not. Also, in the
eBay PowerSeller program, your feedback ratings can lead to fee
discounts.
Just like in the real world, there are tough customers to deal with on
eBay. Some people are just that way. It is how you deal with these
tough customers that makes or breaks you as a seller on eBay. Remember
to remain professional at all times and you will be able to deal with
almost all the problems that come up while selling on eBay.
Article Source:
http://www.articlesbase.com/internet-articles/
selling-on-ebay-get-advice-to-deal-with-tough-customers-360292.html
About the Author
Matt B Carter is a certified eBay Powerseller.
Matt goes by the name mbcartersales. Matt sells eBooks and other
digital goods and makes a great full time income from eBay. If you
would like to get some of Matt's tips and strategies for selling on
eBay, as well as information about selling eBooks, he offers a free
weekly newsletter. Join now at
http://www.mbcarterbooks.com/newsletter
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